We believe in Hoek; that's why we include a one-year warranty that covers any defects in the materials or craftsmanship starting from the original purchase date. There are no fees to repair or replace an item that is under warranty. Get in touch with our team to get the process started.
Please note, our warranty isn't transferable. It is in effect only when the product is purchased through the Hoek online store or an authorized reseller.
A Hoek employee will assess all warranty claims to determine the cause and validity of the claim.
Hoek is unable to offer warranties for the issues listed below:
1. Normal wear & tear
2. The matching color, grain, texture, etc. of natural materials
3. The colorfastness or the matching of colors of materials, including an exact match to cuttings, samples, or swatch cards
4. Damage, marking, or staining of hardwood or veneer surfaces due to contact with rubber or similar compounds; damage from sharp objects or imprinting from writing instruments, or prolonged exposure to direct sunlight
5. Products exposed to extreme environmental conditions such as water, harsh light or non-climate controlled spaces or that have been subject to improper storage
6. Our plywood is a natural material that ages gracefully. As with all-natural materials, wood may develop small cracks and fissures over time