Warranty old

Hoek provides a warrant valid for one year from the date of original purchase. This warranty is in effect only when the product is purchased through the Hoek online store or an authorized reseller. All warranty claims will be assessed by a Hoek employee to determine the validity of the claim. 

Hoek is unable to offer warranties for issues listed below:

  1. Normal wear & tear
  2. The matching color, grain, texture, etc. of natural materials
  3. The colorfastness or the matching of colors of materials, including an exact match to cuttings, samples, or to swatch cards
  4. Damage, marking, or staining of hardwood or veneer surfaces due to contact with rubber or similar compounds; damage from sharp objects or imprinting from writing instruments, or prolonged exposure to direct sunlight
  5. Products exposed to extreme environmental conditions such as water, harsh light or non climate controlled spaces, or that have been subject to improper storage
  6. Our plywood is a natural material that ages gracefully. As with all natural materials wood may develop small cracks and fissures over time

To file a warranty request please contact us via the link below:

File a Warranty Claim! ⟶